Healthy entertainment starts with the right balance. BetCity provides the tools, guidance, and support to keep your gaming experience enjoyable — not overwhelming.
Set your own limits
Our team is always here
Account pause or suspension
For ages 18 and above only
BetCity provides a range of tools you can use on your own to keep your gaming activity in check and prevent it from affecting your daily life.
Set a maximum deposit amount you can make per day or per week. Once the limit is reached, our system will automatically block additional deposits until the next period begins.
Control how long you play in a single session. When the set time is almost up, the system will send a warning. Once the limit is reached, the session will be automatically ended for your wellbeing.
Need a short break? Use the pause feature to stop all gaming activity for 24 hours, 48 hours, or 7 days. No games, no deposits — just time to breathe.
If you feel you need a longer break, the self-exclusion option allows you to block your account for 30 days up to 5 years. During this period, you will not be able to log in or make deposits.
Don't want to be tempted by promotions and bonus offers? You can opt out of all marketing communications from betcity — including promotional emails and in-app notifications.
BetCity uses a rigorous KYC verification process to ensure only individuals aged 18 and above can register and play. The safety of young people is our top priority.
Important Reminder: Online gaming is for entertainment purposes only. Never play with money you cannot afford to lose. If you feel that gaming is starting to affect your finances, relationships, or mental health — contact the betcity support team immediately.
Responsible gaming refers to a healthy, balanced, and controlled approach to playing — where entertainment remains the primary purpose without affecting other areas of life. At betcity, we believe every player deserves a safe and enjoyable gaming experience.
Gambling, like other forms of entertainment, can become a serious problem when done excessively or without control. Research shows that the majority of players are able to play responsibly — however, some individuals may need additional support to maintain a healthy balance. betcity is here to help both groups.
We do not just provide a gaming platform — we also act as a responsible partner, ensuring every user has access to the information, control tools, and support needed to make smart gaming decisions every day.
Betcity's commitment to responsible gaming is more than just a slogan — it is embedded in every aspect of our platform's operations. Here are the three core principles that guide our approach:
Full Transparency: We clearly disclose all game terms, winning odds, and associated risks. Nothing is hidden or obscured. Players who understand how games work play more responsibly.
Controls Given to Players: You have full control over managing your own gaming experience. From deposit limits and session time limits to self-exclusion — all tools are easily accessible and take effect immediately upon request.
Ongoing Support: betcity's trained support team is ready to assist you 24 hours a day, 7 days a week. If you or someone you know needs help regarding playing habits, we will guide you to the right resources without judgement.
One of the most important steps in responsible gaming is recognising the early signs that playing may be becoming a problem. Review this list honestly:
If you identify with any of the red flags above, don't wait. Contact the betcity support team via live chat or use the Self-Exclusion feature in your account settings right away.
BetCity makes managing your play limits as easy as a few clicks. Here is a quick guide on how to use each control tool available in your account:
Login to your betcity account and navigate to the "Account Settings" or "My Profile" section at the top right corner of the page.
Look for the "Responsible Gaming" or "Game Controls" menu. Here you will find all available limit options.
Choose the type of limit you want — deposit, session time, or loss — and enter a value that suits your financial capacity.
Confirm your selection. Deposit and session time limits take effect immediately. Self-exclusion is also activated as soon as it is confirmed.
Please note: reducing the limit takes effect immediately, however increasing the limit requires a 24–72 hour waiting period as an additional safety measure for your own protection.
Smart money management is the foundation of a healthy and enjoyable gaming experience. betcity recommends following these simple guidelines before starting any gaming session:
BetCity understands that there are times when someone needs more than just self-help tools. We have a support network ready to help you or your loved one:
betcity Live Support (24/7): Our trained support team is ready to listen and assist you. Reach us via live chat on the platform or email [email protected] for a confidential, judgement-free conversation.
Professional Counselling: If you need deeper support, our team can help refer you to a qualified counsellor or gambling problem specialist in Malaysia. Your confidentiality is fully guaranteed.
Family Support: Family and friends play a vital role in recovery. We encourage open conversations with loved ones. If you are the family member of a player who needs help, contact us for further guidance.
Immediate Self-Exclusion: If you feel you need a break right now, you can activate Self-Exclusion directly from your account settings page. This option takes effect immediately and can be extended whenever needed.
BetCity is an exclusive platform for adults aged 18 and above. We implement multiple layers of protection to ensure minors cannot access our platform:
Parents and guardians are encouraged to have open conversations with their children about the risks of gambling and the importance of playing responsibly when they come of age. Early education is the most effective form of protection.
Create your account today and enjoy a safe, fun, and responsible online gaming experience. Set your limits from the start, and play with complete confidence.